Our engraving is done by a special technique we’ve developed. If you have ever had a metal or glass item engraved before you may have noticed that the engraving was lightly etched or scratched onto the surface. Our engravings are actually “carved” into the product giving it a depth you can see and feel. Our engraving is guaranteed.
Once your order is placed, a work order is created and sent over to our graphics artists. The graphics artists create a special template for the engraver who in turn then transfers it onto the glass or pewter. Once engraved, your item then goes through a clean-up and polishing process. It then goes through a final inspection and moves on to shipping.
Ordering an Engraved Item – The Process
As you browse through our site you will find that the product images have smaller images directly below the main image. You can click on these images to view samples of how the engraving will look.
If you choose to order an item with engraving, you will have the option to specify so on each individual product page. You can choose your lettering style, and on glass products, you have the option of getting silver or gold fill in the letters.
For engraving limitations on the product, you can click on the “Engraving Information” tab. This will outline which areas can be engraved, the costs and character limitations.
The shopping cart will then take you to our shipping calculations page so that you will know what your shipping costs will be before you place your order. Once you have done this, you will be taken to the final checkout page to complete your order.
Once we receive your order, we will review your requested engraving. If we have questions, or if you need your item sooner than the normal processing time, we will contact you with available options. We can engrave and ship orders in as little as one day if necessary. Before you check out, we will ask you by what date you need to have your order in hand. We do this just to make sure we don’t miss any important dates or events.
We ask that you please review your order confirmation carefully which you will receive via email once you finalize your order. Your order confirmation will outline your requested engraving. This is what will be engraved on your item. If there is a mistake and you do not contact us, your item will not be engraved properly.
Engraving Limitations & Custom Orders
We do not limit you to having to engrave specific things, such as names and a date. You can have us engrave anything you wish so long as it meets the amount of text allowed for the particular item you chose. We can also engrave in any language you like. Special characters not supported by American keyboards do not get in our way! If you have a custom engraving order, we recommend you contact us.
We do not automatically send mock ups unless you request we do so. When you get your receipt, it will outline the engraving you requested. Please review this for accuracy.
How Long Does it Take?
Normally, your order will be engraved and shipped within two weeks. During the wedding seasons (spring and fall) this may be extended. Spring, fall and Christmas are our busiest seasons, so we recommend that you place your order well ahead of time if possible.
We do our best to get your product out to you in a timely manner, but in all honesty, there may be times where an order is delayed. We will contact you if this may be the case. We ask you on the order form to give us a “need by date” just for this purpose so we can be assured we do not miss your special day. Should you need your product super fast, we can engrave and ship your order on a rush basis for an additional fee. We take note of your “need by date” on your order form and will contact you if we feel we need to process your order on a rush basis.
Can I Return an Engraved Item?
All sales on engraved products are final. If you are uncertain as to whether or not you will like the item, we recommend you order the item first without engraving. If you decide to keep it you are always welcome to send it back to us for engraving. We try to offer many pictures and as much detail of our items as possible so that it can help you with your purchasing decision. Non engraved items all carry a 30 day no questions asked return policy.
Engraving on Bridal Cups
Our Bridal cups are designed after old time replicas. Due to the unusual shapes and curvatures, sand blasting or hand engraving is usually the only way to have these personalized. Most of today’s engravers use engraving machines which do not have the ability to engrave these heirloom cups and unusually curved surfaces.
Most often, customers that have purchased a bridal cup with the intent of having their local jeweler engrave the item wind up disappointed. They usually end up sending the bridal cup to us for engraving. We are not trying to tell you that we are the only company that can do these, but rather that it can be difficult to find someone locally that can engrave these type of cups.
We offer eight different fonts to choose from including Chancery, Lucida, Corsiva, Champagne, Times, Script MT, Old English and Engravers font styles. If you have a special font consideration, just let us know!
Why Choose Us?
The quality of our engraving is one of several reasons and is what sets us apart from our competitors.
This is our specialty! If you are in need of something special or unique, please contact us and we will be happy to help. All we need are the details in order to give you a custom quote.