Returns and Exchange Policy

Returns and exchanges are accepted within 30 days from the date you received your order. The only condition we require is that if you are returning a product that has not been damaged, the item must be returned in "store bought condition".

Shipping costs on returned or exchanged items which are not due to damage or mistakes are paid by you unless you have received the item damaged. Shipping costs on damaged items will always be paid by us.

In the event you would like to return or exchange your item, please call us at 1-877-258-7984 or email us. For damaged items there will be no charge to your account.

Please note that all sales are final on products that have been engraved.

Our shipping address is as follows:

Marsh Maiden Imports, Inc.
German Toasting Glasses
475 Little Falls Drive
Amery, WI 54001

Please allow up to two weeks for return credit to appear on your credit card statement. Sorry, but we are unable to refund shipping and handling fees unless you have received damaged merchandise.

Payment Information / Security

We use Skipjack, a leader in online credit card processing. We know how important security is to you on the Internet, so we have taken much care in choosing a reputable company. In fact, we even guarantee that your transaction will be 100% secure!

We do not store your credit card information on our servers as some companies do. This prevents hackers from gaining possible access to your information. Your credit card numbers are kept safe with our merchant. Even we do not have access to your credit card numbers.

We also use the services of Scan Alert. Our site is tested everyday for security vulnerabilities and earns the seal of "Hacker Safe" when we pass their tests. You will also find us listed with them as a Hacker Safe site where you can view and shop 1,000's of online stores that are certified safe.

We accept Visa, American Express, Discover and Mastercard as well as personal checks and money orders. If you will be sending a check, you may still order online by choosing the payment option of "check". Your order will be received and mailed when your check clears the bank. If you would like to order fax, please visit this page.

Credit card purchases made through www.german-toasting-glasses.com will show "Marsh Maiden Imports" on your billing statement.

Shipping Information

Orders shipped via ground are generally processed and shipped within one to two business days.

Orders that are shipped by Air and Express methods will take priority over ground shipments and are shipped the same day if received before 10am (CST). Air and Express orders received after 10am (CST) will be scheduled to ship the next business day.

If your order includes engraving, please allow at least two to three weeks for engraving plus shipping time. This may sometimes be longer during holidays and the wedding season (spring and fall). If you need your order sooner than this, it may be possible to have your item done as a "rush engraving". An additional rush processing fee will apply upon your acceptance. If you need to have your order engraved on a rush basis (which can be done in as little as one to three days), you can indicate so on the product pages as you make your selections for your item. You may also review detailed information on engraving by visiting our engraving page.

**As you complete your order, you will be asked for a "need by date". Please be sure to fill this in so that we can be assured not to miss an important date. We will contact you if your order needs to be processed in an expedited manner.

We ship via the United Postal Service only and we insure all shipments. Should there be damage we take care of the insurance claim.

International Orders

We ship worldwide. Our International shipping rates are estimates only and may be subject to change. This can sometimes be due to packages getting into dimensional weights. We will contact you if this should be the case. Please note that you may be subject to import taxes duties and fees.

**Please note that we do not ship partial shipments on International orders. We will notify you and your order will be held until the entire order can be shipped.

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